1. Agreement to these terms
These Terms of Service ("Terms") govern your use of this website and any services provided by Growth Engine India ("Growth Engine India", "we", "us"). By using the website or engaging our services, you agree to these Terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.
Specific engagements are described in a proposal, statement of work or service agreement ("Agreement"). If an Agreement conflicts with these Terms, the Agreement prevails for that engagement.
2. Using this website
- You may use the website to learn about our services, use the calculators and contact us.
- Do not misuse the website: no attempts to break security, scrape it at scale, send spam through forms, or upload harmful code.
- Website content is for general information and may change without notice.
3. Growth calculators
The calculators give illustrative estimates based on the numbers you enter and simplified formulas. They are not forecasts, guarantees, or financial, tax or investment advice. Real results depend on your market, product, pricing, execution and many factors outside anyone's control.
4. Our services
We provide growth strategy, marketing, lead generation, sales enablement, website and content, design, and automation services, as described in each Agreement. We will perform services with reasonable skill and care, using suitably experienced people.
Timelines in an Agreement depend on you providing timely inputs, approvals and access. Delays caused by missing inputs may move timelines and, if significant, fees.
5. No guarantee of results
Marketing and sales outcomes depend on factors such as product-market fit, pricing, competition, platform algorithms, budget and your team's follow-up. We commit to the work, process and reporting set out in the Agreement. We do not guarantee specific leads, sales, revenue, rankings or returns unless an Agreement expressly says so in writing.
6. Your responsibilities
- Provide accurate information, timely feedback and the access we need (ad accounts, CRM, website, analytics), in your own company's name wherever possible.
- Pay advertising platforms directly. Ad spend is separate from our fees unless an Agreement says otherwise.
- Make sure your products, claims, offers and materials you give us are lawful and that you have rights to use them.
- Obtain and keep valid consent from your leads and customers for marketing, WhatsApp, SMS, calls and email, and follow TRAI rules (including DND and DLT registration), the DPDP law and platform policies.
- Review and approve content, automations and AI agent responses before they go live.
7. Fees, invoices and taxes
- Fees, payment schedule and scope are set out in the Agreement. Unless stated otherwise, retainers are invoiced monthly in advance and project fees as agreed milestones.
- All fees are exclusive of GST and other applicable taxes, which are added to invoices. Tax deducted at source (TDS), if any, must be supported by a valid certificate.
- Invoices are payable within 15 days of the invoice date unless the Agreement says otherwise. We may pause work on overdue accounts after giving written notice.
- Third-party tool subscriptions needed for your project are paid by you, or reimbursed at cost with your prior approval.
- Refunds and cancellations follow our Refund & Cancellation Policy.
8. Intellectual property
Your materials: you keep ownership of everything you give us. You grant us a licence to use it only to provide the services.
Deliverables: once you have paid in full for them, you own the final deliverables we create specifically for you, such as website copy, designs, campaign assets, CRM configurations and automation workflows.
Our know-how: we keep ownership of our pre-existing tools, templates, frameworks, scripts, prompts and methods, and general knowledge gained from our work. Where these form part of a deliverable, you receive a non-exclusive, perpetual licence to use them for your business.
Unless you ask us not to, we may name your company as a client. We will not publish your confidential data or results without your written approval.
9. Confidentiality
Each party will keep the other's non-public business information confidential, use it only for the engagement, and share it only with people who need it and are bound by similar obligations. This does not apply to information that is public, already known, independently developed or required to be disclosed by law. These obligations continue for three years after the engagement ends.
10. Data protection
Where we process personal data of your leads or customers, you are the Data Fiduciary and we act as your Data Processor. We will process it only on your instructions, keep it secure, help you respond to data requests and notify you without undue delay of any breach affecting it. Our Privacy Policy explains how we handle personal data for our own purposes.
11. Third-party platforms and AI
Our work uses platforms such as Google, Meta, LinkedIn, WhatsApp, Zoho, HubSpot and AI services, each with its own terms. We are not responsible for their outages, policy changes, account restrictions, pricing changes or ad disapprovals, though we will help you resolve them.
AI tools can make mistakes. We design automations with rules, testing and human review, but you remain responsible for approving what is sent to your customers.
12. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to an engagement is limited to the fees you paid us for that engagement in the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud.
13. Indemnity
You will indemnify us against third-party claims arising from materials, products or claims you provide, your instructions, or your failure to obtain required consents from your customers. We will indemnify you against third-party claims that deliverables we created infringe their intellectual property, except where the claim arises from your materials or changes you made.
14. Term and termination
- Retainers continue month to month after any minimum term in the Agreement. Either party may end a retainer with 30 days' written notice.
- Either party may terminate immediately by written notice if the other materially breaches these Terms or the Agreement and does not fix it within 15 days of being told.
- On termination you pay for work done up to the termination date, and we hand over access, files and documentation for work that has been paid for.
15. Events outside our control
Neither party is liable for delays caused by events beyond reasonable control, such as natural disasters, epidemics, government action, internet or platform outages, or power failures. The affected party will inform the other and resume as soon as possible.
16. Governing law and disputes
These Terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion for 30 days. If that fails, the dispute will be referred to a sole arbitrator appointed by mutual agreement, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Hyderabad, India, and proceedings will be in English. Subject to this, the courts at Hyderabad have exclusive jurisdiction.
17. General
We may update these Terms; the version on this page applies from its "last updated" date, and changes do not affect Agreements already signed unless both parties agree. If any part of these Terms is unenforceable, the rest remains in effect. Neither party may assign an engagement without the other's consent, except to a successor of its business. Notices must be sent by email to the addresses in the Agreement or on this website.
18. Contact
Questions about these Terms: info@growthengine.in